Refund policy

🗓️ 30-Day Return Policy

You have the right to return your order within 30 days of receiving it.

✅ Return Conditions

To be eligible for a return, the following conditions must be met:

  • Items must be unworn, unused, and in original condition

  • All tags must still be attached

  • The item must be returned in its original packaging

  • A receipt or order confirmation is required

📩 How to Initiate a Return

Send us an email at info@shanti-mat.com to request your return.
Once approved, we’ll provide a return shipping label and further instructions.

⚠️ Please do not send any items back without contacting us first – unauthorized returns cannot be processed.

🔧 Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately. We’ll make it right.

🚫 Non-Returnable Items

We are unable to accept returns for the following:

  • Personalized or custom-made products

  • Hygiene items and personal care products

  • Gift cards

  • Items purchased on sale

Not sure if your item qualifies? Just ask us!

🔄 Exchanges

The fastest way to get a replacement item is to return the original and place a new order after your return is approved.

🇪🇺 14-Day Right of Withdrawal (EU Customers)

If your order was delivered within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
Items must be unworn, unused, with tags, and in the original packaging, along with a receipt or proof of purchase.

💰 Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status.

If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note: It may take additional time for your bank or payment provider to post the refund to your account.

If it’s been more than 15 business days and you haven’t received your refund, please contact us at info@shanti-mat.com.

If you have any further questions, don’t hesitate to reach out.
📧 info@shanti-mat.com